Refund policy

Here's the corrected version for CelaLume:

CelaLume Returns Policy

Return Window

We want you to be completely satisfied with your CelaLume supplements. You have 90 days after receiving your order to request a return.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • Unopened and unused — The supplement bottle must be sealed and unused
  • Original packaging — Item must be in its original, undamaged packaging
  • Proof of purchase — You'll need your order number or receipt

How to Request a Return

To start a return, contact us at hello@celalume.com with:

  • Your order number
  • Reason for return
  • Photos of the item (if applicable)

Once approved, we'll send you a prepaid return shipping label with instructions.

Important: Items sent back without first requesting a return will not be accepted.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us immediately at hello@celalume.com with photos of the damage. We'll arrange a replacement or refund at no cost to you.

Non-Returnable Items

The following items cannot be returned:

  • Opened or used supplements — For health and safety reasons (FDA regulations)
  • Items without original packaging
  • Orders returned after 90 days
  • Sale or discounted items — Non-returnable

If you have questions about a specific item, please contact us at hello@celalume.com.

Exchanges

The fastest way to exchange an item is to:

  1. Return the original item (following our return process)
  2. Once the return is approved, place a new order for the replacement product

Alternatively, contact us at hello@celalume.com to discuss exchange options.

EU & UK Customers: 14-Day Cooling-Off Period

If you're in the European Union or United Kingdom, you have the right to cancel your order within 14 days of purchase for any reason, without justification, under consumer protection regulations.

To exercise this right:

  • Contact us at hello@celalume.com within 14 days
  • Item must be unused, unopened, and in original packaging
  • You'll receive a prepaid return label

Refunds

Processing Timeline: Once we receive and inspect your returned item, we'll notify you whether the return is approved or rejected.

If Approved:

  • Refund issued within 5-7 business days of approval
  • Refund credited to your original payment method
  • Your bank/credit card company may take an additional 3-5 business days to process

If Rejected:

  • We'll contact you to explain why and discuss options

If you haven't seen your refund after 10 business days, please contact us at hello@celalume.com.

Return Shipping Address

[INSERT RETURN ADDRESS]

Contact Us

Questions about returns? Email: hello@celalume.com Response time: 24-48 business hours